Location:  

COLORADO SPRINGS, CO  

Date: 

11/6/07

New blower and switch kit arrived this evening. It is installed and working fine. The bad noise is gone. Now the dog doesn't bark when the furnace turns on! Great service, thank you so much!!

Location:  

LACEY, WA  

Date: 

11/6/07

It was actually only a day and a half since the order went in to Oklahoma until it was sitting on my front door step in Lacey, WA with no premium shipping charges. You bet you get my recommendations. I just wish you had an excellent rating box available. Thoroughly checking each step I had that Ignition Controller Upgrade Replacement up and running on my gas furnace in less than 45 minutes.

Location:  

PRINCETON, KY  

Date: 

11/4/07

Great website!  Parts were reasonably priced, my order was processed quickly, and even with selecting the cheapest shipping option, I still had my parts in under 48 hours.  Anyone who owns a Lennox Pulse like I do should have this site bookmarked.  I have a friend who also has a Pulse furnace and I have already referred him to your site, and passed along info I collected from the forum section  Great job!

Location:  

MORGANVILLE, NJ  

Date: 

10/25/07

The immediate call I received to confirm my order and clear a model number discrepancy was nice.  Very reassuring that I was receiving the correct parts.  Receipt of the parts requested was very fast.

Location:  

MONUMENT, CO  

Date: 

10/23/07

correct part--excellent service

Location:  

MONTEVIDEO, MN  

Date: 

10/18/07

correct part--excellent service

Location:  

PORTLAND, OR  

Date: 

10/17/07

I have always ordered the replacement filter locally but when company went out of business I was at a loss. Going on the internet and finding you I was a little bit apprehensive not knowing anything about you. Went ahead and am so glad! Your price including shipping was under or about the same as local - but without the hassle of waiting for order to come in and than drive clear across town to pick up. You called the same day and made sure I had pick the right product and was very friendly. My order arrived within a few days. I am very happy with the service and product and will definitly order from you again. Thanks for a wonderful experience

Location:  

CHICAGO, IL  

Date: 

9/26/07

Just right!  Very informative, Thanks (Third time to order since 2004)

Location:  

GOLDEN, CO

Date: 

9/21/07

Just right!  Good job!

Location:  

DALLAS, TX

Date: 

8/14/07

Parts received Friday were an exact match. Installed capacitors and relay and compressor is running like new again. Thanks, Dan (Second time to order)

Location:  

ABBEVILLE, SC

Date: 

8/7/07

I actually ordered the wrong part but was relieved to find out via the online support that I could actually use the part I ordered. I got a reply within minutes.

Location:  

WILLIAMSPORT, PA

Date: 

6/25/07

VERY GOOD SERVICE. UNIT IS BACK IN SERVICE AND WORKING JUST FINE.

Location:  

Coralville, IN

Date: 

5/2/07

WOW!! I ordered late Sunday night and package was delivered Tuesday afternoon, and it was not a rush order! Right part, lightning fast!

Location:  

Clinton, MO

Date: 

4/14/07

Location:  

Crystal Lake, IL

Date: 

4/9/07

You guys were a huge help.  Made everything very easy.

Location:  

Churchville, MD

Date: 

3/22/07

Your tech help response was fast and accurate.  Shipping was the same.

Location:  

Saint Louis, MO

Date: 

2/28/07

The person I talked with was extremely helpful, did everything he could to try to get us the part as quickly as possible.  When UPS didn't deliver it next day (I paid for priority shipping), he called and said he would refund the extra shipping costs.  Overall one of the most helpful customer service people I have ever dealt with.  An experience I will highly recommend to anyone in need of HVAC parts

Location:  

Pamplin, VA

Date: 

2/24/07

Great service! Shyla (not sure of spelling) was very helpful on the phone ensuring I had ordered the right part. It was and it fixed my problem. Thanks!

Location:  

Orchard Park, NY

Date: 

2/8/07

Very helpful.  I was able to save money by buying the furnace part and fixing it myself.  Fit perfectly.

Location:  

Fairfax, VA

Date: 

2/3/07

Excellent customer service as well as turnaround time.

Location:  

Berlin, CT

Date: 

2/2/07

Very fast shipping!

Location:  

Denver, CO

Date: 

1/25/07

Great website with good information, convenient ordering, timely delivery, excellent service.  The best!

Location:  

Ardmore, OK

Date: 

1/25/07

Extremely fast answers to parts availability and price.  Fast answer to technical question and guided me to a site that showed a schematic of the board.  Was shipped the next day after I ordered it at 4pm.  Received the next day after it was shipped, I installed it and the furnace is working perfectly  Thanks for the service, advice, and price.  I will definitely use you again if I need further parts.  Thanks again!

Location:  

Oceanside, CA

Date: 

1/19/07

I was very impressed with the service that was given to me from Cozy-Parts.  There Customer Service is A+++++.  Thanks for the Pressure Switch for my Lennox Unit

Location:  

Denver, Co

Date: 

1/16/07

I found your place via search engine. I am 60 years old and can say that the kind of service I received from you is among the very best that can be counted on one hand. Your Forum is also outstanding and one of the best considering the instant help!

Location:  

Mchenry, IL

Date: 

1/9/07

I was both pleased and surprised to receive the parts so quickly

Location:  

Oceanside, NY

Date: 

12/21/06

The UPS guy delivered my package to the wrong house. Not my next door neighbors but about 12 houses away. I call the CozyParts number and everyone was very helpful. I feel that I can trust all of you there. My neighbor brought my package over later on in the day

Location:  

Bedford, PA

Date: 

12/19/06

I haven't installed my new parts yet, but the website and the service were very good!!

Location:  

REYNOLDSBURG, OH

Date: 

12/09/06

THANK YOU FOR BEING SO HELPFUL. I APPRECIATE SHYLA CALLING ME TO MAKE SURE I WAS ORDERING THE CORRECT PARTS. IT WORKS GREAT. I WILL NOT HESITATE TO USE YOU AGAIN. AGAIN THANKS FOR YOUR HELP

Location:  

ARVADA, CO

Date: 

12/08/06

I was impressed with the Cozy contacts knowledge. I saved over $300 on the BCC circuit board from Cozy. The installation was simple and only took an hour. Thanks

Location:  

PACOIMA, CA

Date: 

12/07/06

Great Experience , I love how your rep e-mailed me back with the correct part number ! I wish I would of known about you folks years ago ! GREAT JOB !!

Location:  

PHOENIX, AZ

Date: 

12/05/06

Want to thank each and everyone of you especially the parts department for helping me decipher the needed parts as well as receiving them FASTER than the local repair company could have done. You save me well over $500

Location:  

MINNEAPOLIS, MN

Date: 

12/05/06

I e-mailed my request for a roll-out switch and received a response back within a half an hour. I responded back, and the part had be ordered via telephone. The part was ordered on a Friday (after a big snow storm for you folks, I spoke with the only person to make it in to work) and I received the parts the following Monday. Terrific job.

Location:  

NEW ROCHELLE, NY

Date: 

11/13/06

I cant thank you folks enough. After my local service company failed to show up, I decided to do the job myself. Your website is outstanding and enabled me to find the parts I needed very quickly. Shipping was fast and the parts arrived in perfect condition. The install was smooth and the heats back on! You helped me save over $250.00, at least! Keep doing what you're doing--it works!

Location:  

LAS VEGAS, NV

Date: 

11/03/06

So far so good, great service, keep up the good work.

Location:  

OKLAHOMA CITY, OK

Date: 

10/23/06

The circuit board for my furnace was $200.00 cheaper than the place I called in town. It was worth waiting two days for it. It worked perfectly. Thanks.

Location:  

SAINT PAUL, MN

Date: 

10/19/06

Wow! Saved over $300 ...Got my 2-day shipping next day. I'm up and running and ready (furnace-wise anyway) for the cold weather.

Location:  

SUGAR LAND, TX

Date: 

10/12/06

The circuit board came in a day earlier that I expected it, and got installed the same day. Thanks for your great service.

Location:  

OLATHE, KS

Date: 

10/3/06

great fast service!

Location:  

BURLEY, ID

Date: 

10/3/06

VERY fast delivery. Site is easy to use and it is easy to find the parts that you need

Location:  

Bloomington, IN

Date: 

9/12/06

I appreciated how easy and quick your process was to purchase my replacement board....  I have added your website to my favorites as a reference as needed. Again, Thank you for the great service!

Location:  

VANCOUVER, WA

Date: 

8/31/06

I was very pleased with the help I got to select the right part for my retired parents furnace. You helped to save them over $400.
My dad had no problem putting the board in. I am a bit disgusted with the local company who wanted to charge them $700 to fix things. I felt their charges were excessive. Ordering from you was a very positive experience. The shipping was just a tad on the slow side. I was getting a bit concerned but it worked out great overall.

COZY FEEDBACK: This was a ground shipment ordered late on a Thursday night.  If you are suffering, we recommend that you use one of our faster shipping options.

Location:  

Memphis, TN

Date: 

8/30/06

I hope not to have to use you again, however I would not hesitate at all. So appreciative of the service, speed, and accuracy

Location:  

Minooka, IL

Date: 

8/29/06

Very good part. I installed it and is working fine.
I called another Lennox dealer to get the part. He refused to sell the part unless they installed it.

Location:  

Loveland, CO

Date: 

8/02/06

Your shipping was very quick. It did not have a tracking number so I called and the lady I talked with said she would email me it. Not 2 minutes later I had received the email with the tracking number. My husband will install the part tonight and hopefully it fixes the AC unit. Thanks!

Location:  

East Islip, NY

Date: 

7/31/06

Best price I found on this part and excellent delivery time. Got the part just in time for the next heat wave. Thanks!

Location:  

Chicago, IL

Date: 

7/30/06

Very fast shipment and very informative great site!

Location:  

Hampton, TN

Date: 

7/29/06

Excellent service. Very helpful in helping determine the correct part. Would recommend anytime. Thanks for your service.

Location:  

Simi Valley, CA

Date: 

7/18/06

Your website is better than most and the order process was very good. I spoke with Monte to confirm I was ordering the correct part and he was very polite, helpful and professional.

Location:  

Wayne, NJ

Date: 

7/12/06

Part arrived when promised and worked well with no problems. This is a great source for Lennox parts as this is third time I have used your services to repair my Lennox furnace and AC. Thanks!

Location:  

Kennesaw, GA

Date: 

7/5/06

I was so happy to find your web site. I can never find parts for my A/C anywhere locally without going through a dealer that requires that they install the parts. I selected 3 day shipping and was surprised to find my purchase on the door step only 2 days after I placed my order.

Location:  

ST JOSEPH, MO

Date: 

6/21/06

Thank You!! I got it yesterday and it works fine.  You made it easy.

Location:  

Fort Lauderdale, FL

Date: 

6/21/06

Very knowledgeable and helpful staff!  Took the time to answer all of my questions and provide me with more than one option to go about my repair.

Location:  

FORT MONMOUTH, NJ

Date: 

6/21/06

Location:  

Dearborn Heights, MI

Date: 

6/20/06

The best store over the internet .

Location:  

BROKEN ARROW, OK

Date: 

6/9/06

Easy to navigate and helpful website, Very quick order processing / shipping and awesome prices !!!

Location:  

MAINEVILLE, OH

Date: 

6/6/06

I would like to thank you for your quick response. After I asked what the correct part should be, and received a very good price for the item, you shipped that day. I just want to thank you for the quality of service I received from Cozy Parts.

Location:  

SAN ANTONIO, TX

Date: 

4/21/06

This was the EASIEST transaction and it saved me about $300!!!  YAHOO!!  Your customer service stands alone, it is unmatched.  I appreciated the phone call telling me I had ordered the wrong part and then found out the part I needed was $20 less.  Great company, GREAT service, THANK YOU SO MUCH!!!

Location:  

DARLINGTON, SC

Date: 

3/25/06

Your salesman, Terry Was Extremely Helpful Thanks a Million!!!!

Location:  

ROSEVILLE, MN

Date: 

3/22/06

I ordered the part on Sunday, and it was delivered on Tuesday.  It was a part for my furnace, so I was extremely grateful to se it arrive so soon!

Location:  

PORTLAND, OR

Date: 

3/15/06

I cant thank you and your staff enough!! Your help/expertise were invaluable. I was born and raised in OKC, I now live in Portland OR. I have decided if there is one thing I miss about OKC its having folks like you close by!

Location:  

CHICAGO HEIGHTS, IL

Date: 

3/14/06

Quick response from part # query Outstanding delivery time And part fixed problem.

Location:  

KANSAS CITY, MO

Date: 

3/9/06

I always get the right parts, fast. Just what you expect from good company. Unfortunately not too many companies are "good" anymore. Thanks

Location:  

OKLAHOMA CITY, OK

Date: 

2/10/06

Thanks for the fast service and a great part. It fixed the noise problem!.

Location:  

WARRENVILLE, IL

Date: 

2/1/06

The transaction gave me a very warm feeling (besides the 25F increase in my house). Your rep contacted me to confirm whether I needed a conversion kit or just the PC board. I got exactly what I needed and will not hesitate to recommend CozyParts to others.

Location:  

LEES SUMMIT, MO

Date: 

1/29/06

Service dept helped me determine the correct part.  Fast service and quick delivery.  Will definitely come back.  Thanks for a great job.

Location:  

AUSTIN, TX

Date: 

1/19/06

Thank you for the awesome experience.  The parts came next day and were
a perfect fit.

Location:  

MIDDLETOWN, CT

Date: 

1/11/06

This was my first experience with this company.  I was very pleased with the customer service and the response.

Location:  

NASHVILLE, TN

Date: 

1/10/06

Good, fast respond, thank you very much.

Location:  

COLUMBIA, IL

Date: 

1/6/06

When ordering the part I put in the wrong model number, your customer service called and explained that the part I ordered couldn't be matched to the number I gave. After giving them the right number, they completed my order. I really appreciated that kind of personal service. Part was delivered as promised, I installed it, and it works like a champ.

Location:  

Anonymous

Date: 

1/5/06

Great Service and support from Cozy. After I supplied the wrong Model# for the part I ordered and after that cozy  called to get a confirmation that i did indeed want the part. The part I was ordering was right, but i am pleased he took the time to make sure it was correct.

Location:  

BROADVIEW HEIGHTS, OH

Date: 

1/5/06

Excellent website and super fast shipping!  THANK YOU.

Location:  

OLATHE, KS

Date: 

1/5/06

Thanks for the quick shipping! you guys ROCK!

Location:  

NEWTON, NJ

Date: 

1/4/06

Excellent service. Prompt and efficient A+

Location:  

LANCASTER, NY

Date: 

1/4/06

Great to business with very easy to find what I needed!!!

Location:  

Anonymous

Date: 

12/29/05

Very happy with speed and service. Your forum was invaluable for helping me diagnose the problem, which my local service could not do. I have heat again!

Location:  

STEPHENVILLE, TX

Date: 

12/28/05

Everyone was very helpful and polite. I got it before I even got a call back from town AC man.

Location:  

LITTLE CANADA, MN

Date: 

12/7/05

Thank you for the speedy service. When the inducer blower started to make scraping sounds the first day of a cold snap I knew I was in for some frigid times. Fortunately your part was not only available, it was on sale! It fit exactly right and I am now a happy (and warm) camper.

Location:  

ST CHARLES, MO

Date: 

12/6/05

In today's business environment where poor customer service is the sad norm, you all do a wonderful job. My order was processed exceptionally fast and was in my hands the next day. Since it is the middle of the winter and a failing furnace is a crisis, I just want to say thank you.

Location:  

COLORADO SPRINGS, CO

Date: 

11/24/05

Just one word "Fast". Did not expect my package arrive today!

Location:  

MCFARLAND, WI

Date: 

11/11/05

VERY PLEASED WITH DELIVERY TIME I ORDERED THE PART MON 11/7 RECEIVED ON WED 11/9

Location:  

MILL CREEK, WA

Date: 

11/6/05

Parts that I ordered were the perfect, thanks to the parts counter team. Transaction was very smooth and got the parts in a couple of day!

Location:  

BLAKESLEE, PA

Date: 

11/3/05

I gotta tell you. All my e mail was answered promptly... All my questions were answered completely and quickly...
The service was excellent... Your company surely handles the prospective customer just like the good old days. ..and that's from a guy who's in his 80"s}  Thanks much!

Location:  

LAUDERDALE, MS

Date: 

11/2/05

Parts worked fine. Instructions and extra parts were as stated on your website. I give you a very excellent rating.
The person I talked to on the phone was also excellent. Give her a raise..

Location:  

AVON, CT

Date: 

10/25/05

Thank You for your service. I received the parts, installed them, and the furnace is working better than ever.

Location:  

DAYTON, OH

Date: 

10/13/05

Last winter the Blower Control Center (BCC) on my furnace malfunctioned. I could turn the blower on manually to heat the house, so it wasn't really that big a deal, but I knew that it would be wise to properly repair the system. Considering how much a service call would probably cost me, I decided to replace the unit myself. It was tricky, but I transferred it one wire at a time and managed to put it all back together again. Well I'm happy to report that my furnace is working just like new, and I'm guessing I saved at least $150 in mark-up and labor costs! Many Thanks!

Location:  

LEBANON, IN

Date: 

10/5/05

I was very happy to see an affordable supplier of Lennox parts. The part sourcing specialist responded quickly and accurately. After placing my order, I was please to get several responses concerning the status of my order. I installed the parts yesterday and tested system a couple of times (too hot to test many times currently) and so far so good. Once we get some cold weather, I will get the true test but I feel comfortable that everything will work fine. Thanks for such great service.

Location:  

ZANESVILLE, OH

Date: 

9/29/05

All I can say is WOW!!!!!!!!!! Great service and very friendly people to talk to. Would definitely deal with again.

Location:  

MIAMI, FL

Date: 

9/7/05

I was very satisfied with the processing of my order. The delivery time was very good.

Location:  

FAIRPORT, NY

Date: 

9/1/05

 I used your forum to figure out what was wrong with the air conditioner and felt comfortable with it. I then requested part no info, which was provided in 1.5 hrs on Mon 8/29 at 10 pm. I ordered the parts at 10:30 with regular shipping. They arrived today Thr 9/1 and I installed them. SUCCESS. Thank you Cozyparts. I know I saved a lot of money (about $200) compared to getting a service call. THANK YOU COZYPARTS!!!

Location:  

Hot Springs, Arkansas

Date: 

8/31/05

I had thought maybe my order had gotten messed up but I called your main number and talked to one of your employees... It was 10 minutes before your closing and she went out of her way in locating my order. My hats off to her and her help! Please give her extra points for her for exxxxxtraaa effort for helping me at my very HOT time!!! Thank You again for your unselfish effort for helping me, I do appreciate You and the company! And in my need for parts for my system I WILL be using Cozy Parts again as I will refer you to all my associates and friends as I do own my own business here in Hot Springs Arkansas

Location:  

CHANTILLY, VA

Date: 

8/24/05

Great service! The part was priced fairly, shipping was reasonable, the part received was the correct part, the part fit perfectly and worked perfectly. I really could not ask for better service.

Location:  

EAGAN, MN

Date: 

8/12/05

Very very good service. Thank you!

Location:  

Village State, KS

Date: 

2/8/05

Excellent Service!! Got the part I ordered the next day. And that was ground shipping!! Part I ordered was 30% less than the best price I could find, and almost 50% cheaper than most!! Thanks!! Fantastic Service!! Absolutely will recommend your company and will use again if (hopefully not in near future) I need parts again.

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